We're here to help.
Queen’s Residence provides numerous supports to ensure your well-being. Residence Life Coordinators ensure a cohesive and vibrant community, while Residence Dons are trained to offer assistance with conflict resolution, peer counselling, and leadership development. Mental Health Therapists are also available to provide support for students' emotional and mental well-being.
We also collaborate with campus partners to support students through the challenges of their first year. Initiatives have included:
Annual Wellness Night Market: students spend an evening learning health and wellness strategies from nearly 20 campus partners
Navigating First Year Frenzy: a space for first-year students to connect with peers and professional supports, led by our Residence Mental Health Therapists
Residence Life Coordinators
Residence Life Coordinators (RLC) are full-time, professional live-in staff who are responsible for establishing a cohesive and vibrant residence community. They support and develop your residence community through educational programming, team development, critical response, and student conduct. RLCs are available to discuss any questions regarding the community and address your concerns.
Residence Dons
Residence Dons are student staff who are trained to support you and create a safe and engaged community. Dons are knowledgeable of campus resources and are trained to assist you in conflict mediation, peer counselling, community development, leadership, and more. Dons are on-call and available from 8 pm to 7 am daily.
Residence Mental Health Therapists
Navigating the changes that come with attending university may feel overwhelming. Stress, anxiety, low mood, and feelings of loneliness are common experiences during this transition. Our Residence Mental Health Therapists are here to support you with free, short-term, one-to-one counselling, either in person or virtually.
Front Desks
Life in Residence happens 24/7. The Front Desk Services team is here to help you regardless of the time of day! Some of the things they can help with are:
- Access to security, emergency services or other student life referrals (I.e. Residence Life On-call personnel)
- Troubleshooting facilities and maintenance issues (laundry and laundry cards, lockouts, lost keys)
- Processing and distribution for Residence parcels and mail
Academic Support
Residence Life and Services will help you identify and strive toward realistic, tangible goals that contribute to your academic success. The residence environment aims to support your academic achievement by providing dedicated study spaces, encouraging mutual respect among residents, enforcing designated quiet hours, and offering numerous free programs and services to help you reach your academic potential.
Campus Security and Emergency Services
- Dial 911 for life-threatening emergency response (Police, Fire and Rescue, Ambulance)
- Dial 613-533-6111 for on campus emergency response
- Dial 613-533-6080 For non-emergencies (Safe Walk, Lone Worker, etc)
- Dial 613-533-6733 for general information
- Most buildings are locked 24 hours a day (with the exception of buildings that have public access, such as Victoria Hall).
- Your Don will tell you about any safety issues occurring on campus.
- Remain alert, both on Queen's property or off campus.
- Trust your intuition and act on it. If you feel uncomfortable, there is a reason for it. Make your feelings known.
- Familiarize yourself with your surroundings, especially phone locations, designated emergency exits, and other possible avenues for help.
- Use a Blue Light Emergency Phone in an emergency situation. These are easily identified on campus by their blue lights and yellow boxes with a large red button. .
- Make your concerns about campus safety known: to students, to professors, to your colleagues, to the administration, and to Queen's Campus Security and Emergency Services (613-533-6733).
- has an e-mail alert system to notify you of any security concerns on campus.
- Fire alarm drills are held at the beginning of each year, and fire alarm testing is conducted on the last Monday of each month. Please evacuate for all fire alarms, except for these monthly tests.
- If there is an emergency on campus, your Don or other Residence staff will connect with you to provide details. Information pertaining to an emergency will be made available and updated on the Queen’s University main webpage, and by email. You are encouraged to . You can also download SeQure (Queen’s Student Safety App).
- Queen’s Campus Security and Emergency Services can be called upon to assist with locating members of the Queen’s community for whom others have lost contact or have grown concerned for the safety and well-being of the person being sought.
- The Queen’s Emergency Report Centre is available 24 hours a day at 613-533-6080 (non-emergency), 613-533-6111 (emergency), or by using a Blue Light Emergency Phone.
Sexual Violence Policy & Response
Sexual violence is a serious and complicated reality on and off university campuses. Sexual violence is not tolerated in our residence communities. Review Ñý¼§Ö±²¥ policies.
When students experience sexual violence, our trained student and professional staff provide immediate support and connect survivors with appropriate resources. We provide support 24 hours a day, 7 days a week, in safe, non-judgmental spaces for students to share their experiences and access resources.
If you have been sexually assaulted or have experienced another form of sexual violence:
- Remind yourself that it’s not your fault
- Tell someone you trust
- Speak to an on-call Don or Residence Life Coordinator in the building
- Contact Front Desk staff to dispatch a staff member to you
Frequently Asked Questions (FAQs)
Learn more about prevention and responses to sexual violence in residence.
If you disclose an incident of sexual violence to a Don, they will call a Residence Life Coordinator to attend and help assess your safety.
The Residence Life Coordinator will provide you with additional support on seeking medical attention, incident reporting options, and counselling service referrals.
You will choose whether to speak with a Residence Life Coordinator and/or meet with Barb Lotan, the Sexual Violence Prevention and Response Coordinator.
Residence staff have a duty to report your disclosure in an internal system. It is your right to request to view any documented material. If you have questions or concerns about confidentiality, ask individuals before sharing your information.
Generally speaking, the only individuals at Queen's who can assure complete confidentiality are those providing medical or individual counselling services (i.e. Student Wellness Services) or Sexual Violence Prevention and Response Services staff.
No. We are committed to providing support to you regardless of how you choose to proceed or how much information you decide to share.
If you choose to disclose the perpetrator's name, Residence Life and Services will assess if further action may be required to address the accused if they are deemed an additional threat to public or personal safety.
If the perpetrator is deemed a safety risk to you or other residents, our staff will meet with the perpetrator to discuss possible outcomes. Options may include:
- The perpetrator has no contact with the survivor (in which case, the survivor must be named).
- A mandatory move to a different building.
- Termination of their residence contract.
- A Notice of Prohibition to residence.
Yes. Your Don, another Don in your building, or a Residence Life Coordinator is always available to provide support and information about resources regardless of where the incident took place.
No. Residence staff will provide support, a listening ear and offer resources regardless of when an incident of sexual violence occurred. Suppose you share something with a Don that occurred before you arrived at Queen's; a Residence Life Coordinator will not attend unless there is a concern for your safety or the safety of others in your community. You may request to speak to a Residence Life Coordinator, should you choose.
Listen without judgment. Let the survivor know that you believe them. You don't need to ask the survivor what happened; instead, ask how you can help.
If the survivor wants to talk to someone who can let them know about their options and other resources, encourage them to contact Barb Lotan, the Sexual Violence Prevention and Response Coordinator.
As per Queen's Policy on Sexual Violence, the university will ensure that you receive appropriate support and advice. The University Ombudsperson can provide information and resources about y/sexualviolencesupport/our rights as a respondent.
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Campus Resources
At Queen’s, we are here to support your well-being throughout your university experience. Connect with some of our campus partners for enrichment and assistance.
Student Affairs
Student Affairs offers a range of diverse, high-quality programs and services designed to enhance your university experience from your first point of contact with Queen’s through to graduation. Whether you’re looking for academic, emotional, social, cultural, spiritual, physical, or career-related support, we encourage you to take advantage of all that Queen’s has to offer.
Student Academic Success Services (SASS)
Student Academic Success Services (SASS) offers academic support to you to develop your skills in critical thinking, reading, learning, studying, writing, and self-management. You can book an individual appointment to enhance your writing and academic skills, improve time management, cope with distractions, find support for English language learners, attend workshops, outreach events, and explore online resources.
Academic Considerations
If you are experiencing an unforeseen short-term extenuating circumstance that may impact or impede your ability to complete your academics, we offer Academic Considerations as a compassionate response.
Queens Student Accessibility Services (QSAS)
Queens Student Accessibility Services (QSAS) is committed to providing a universally inclusive and accessible educational experience that fosters independence and autonomy for all students with disabilities.
The Residence Society
The Residence Society is a student-run government responsible for advocating for the interests of students living in Queen’s residences. They host residence-wide events and provide professional development and employment opportunities for students in residence.
The Human Rights & Equity Office (HREO)
The Human Rights & Equity Office (HREO) is dedicated to advancing Indigenization, Equity, Diversity, Inclusion, Accessibility, and Anti-Racism (I-EDIAA) throughout the university.